FAQ

With the Brightspeed Refer a Neighbor, you can earn a $50 virtual prepaid Mastercard every friend who signs up for Brightspeed Fiber and remains active for 90 days. Your friends benefit too – they get a $50 virtual prepaid Mastercard too!

First, visit the share page: refer.brightspeed.com. Enter your email address so we know where to send your rewards. Then, send a referral email, or post your link on social channels. Once you share, you are assigned a share link, which allows us to track all your referrals and ensure you received your rewards. If a friend clicks on your link and signs up for Brightspeed Fiber and remains active for 90 days, you'll earn your reward.

You can refer an unlimited number of friends. We encourage our customers to share with as many people as possible! There is a limit to amount that you can earn each year, which is $600.

You must be an active Brightspeed Fiber customer. You must be 18 years of age or older and a resident of the US to earn a reward. Additionally, your friend must be a new customer.

You'll receive a stats email showing how many shares, clicks, and referrals you’ve completed and how much you've earned from the program. Just visit the share page refer.brightspeed.com, and click Email My Stats, found under the sharing options.

The email you send to your friends comes from your email address. In the email, there are detailed instructions telling your friend how to join the program and earn their reward.

You will receive your referral reward approximately 2-4 weeks after your friend has met the 90 day requirement.

Once your friend has has signed up for Brightspeed Fiber and remained active for 90 days you will receive an email notification regarding your $50 virtual prepaid Mastercard and how to activate it..

Yes, of course. Just Contact Us, and we will re-send your reward to you via email. Make sure to supply us with the email address you used when you joined the Refer a Neighbor program.

No problem! Please Contact Us with the email address you used to participate in the program. In this email, please send us the email address of your friend, and we’ll look at their referral in our system.

Each email we send contains an unsubscribe link, or you can unsubscribe by Contact Us and including the email address you would like unsubscribed. *(You may opt to use a separate unsubscribe process managed by your company.)

Note: if you haven't registered for the referral program and have received an email from us, it is because someone you know thought you might like this opportunity. We do not sell email addresses and we do not send spam.

This program has a simple set of rules to ensure that users are referring their friends and are not spamming large lists or referring themselves. The rules are:

1. Users may earn one (1) reward for each valid referral.

2. Users may not submit multiple email addresses in an attempt to earn a reward or an additional reward.

3. Users may not participate in a referral program where doing so would be prohibited by any applicable law or regulations.

4. Users may not use spam to obtain referrals. Users may not acquire referrals through unsolicited email to persons unknown to them, or through net or message board postings where the postings are unrelated to the topic of discussion or otherwise violate the terms of the site.

5. We do not guarantee delivery time on any rewards earned, nor do we guarantee receipt of any rewards.

*See the Terms and Conditions for a complete list of rules.